HuffPost Politics, By Gene Lewit
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The “glitches”, “problems”, “failures” of the federal health insurance marketplace and the HealthCare.gov website are headline news and a source of frustration, disappointment and embarrassment to many. Yet, research that I have been doing for First Focus based on experience with the roll out of the Children’s Health Insurance Program (CHIP) beginning in 1997, suggests that enrollment in new major health insurance expansions will be slow at first and expose problems that even the most careful planning might not have anticipated. However, in the long run the success of the effort depends on how effectively and creatively problems are addressed and the learning from those efforts incorporated into a process of continuous improvement.
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